Table of Contents Integrated Care: better and cheaper

Part 1 Introduction

1: Introduction of the research question
1.1 Reasons to be proud
1.2 However, there are concerns
1.3 What the future will bring to health services
1.4 The limited growth of the national income and the costs of health services
1.5 Digitisation drastically changes healthcare
1.6 Genomic sequencing
1.7 The question answered by this book
1.8 How to read this book

2 Introducing integrated care, the Triple Aim and other frequently used terms
2.1 The concept of integrated care
2.2 Triple Aim applies to all parties in healthcare
2.3 Better health and prevention: the first sub-aim of integrated care
2.4 Improving quality of care and lowering costs of care
2.5 Patients and professionals as partners

Part 2 Types of Integrated Care

3 Horizontally integrated care with an emphasis on primary healthcare
3.1 The history of primary healthcare
3.2 Specific developments in primary healthcare in the coming years
3.3 Primary healthcare performance
3.4 Other types of horizontal integration
3.5 Teamwork, the cornerstone of horizontal integration
3.6 Answer to the research question of this book based on the findings of this chapter

4 Vertically integrated care for patients in general and for specific target groups
4.1 Transitional care
4.2 Care programmes for people with a chronic condition
4.3 Disease management programmes in the USA and the Netherlands
4.4 German disease management programmes
4.5 Other types of vertically integrated care
4.6 Healthcare systems: unifocal or bifocal?
4.7 Answer to the research question of this book based on the findings of this chapter

5 Case management and integrated care
5.1 The story of Julia and John in 2025
5.2 The definition of a case manager and related terms
5.3 Competences and skills of case managers
5.4 Evaluating health and social needs
5.5 The real world and the ideal world of the case story
5.6 Answer to the research question of this book based on the findings of this chapter

6 Pharmaceutical care
6.1 A general impression of the provision of medicines
6.2 Developments in the professional practice
6.3 The right medicine
6.4 Correct medication use
6.5 The next step
6.6 Answer to the research question of this book based on the findings of this chapter

7 Integration of health and social services
7.1 Introduction
7.2 A woman with a frozen shoulder
7.3 Family centres with different cultures
7.4 Public mental health results in a safe city centre
7.5 Mental health services and social services
7.6 A theory for the integration of health and social services based on the four case studies
7.7 Answer to the research question of this book based on the findings of this chapter

Part 3 Patients and Professionals as Partners

8 Self-management support and integrated care
8.1 Since 1850 citizens have changed their health behaviour
8.2 Only multi-actor models work in prevention
8.3 Enforcing self-management through patient education
8.4 Self-management support using several tools
8.5 Answer to the research question of this book based on the findings of this chapter

9 Integrated care and shared decision-making
9.1 Introduction: the neglected second half of the consultation
9.2 A theoretical model for shared decision-making
9.3 Shared decision-making evaluated
9.4 Integrated care and shared decision-making
9.5 Answer to the research question of this book based on the findings of this chapter

Part 4 The Quality of Integrated Care

10 A professional perspective on the quality of integrated care
10.1 Some definitions of quality of care and related terms
10.2 Process quality of integrated care
10.3 Accessibility is an important aspect of process quality
10.4 Integration decreases overuse of care
10.5 Economies and diseconomies of scale and scope
10.6 Structural quality requirements also address culture, digitisation and leadership
10.7 Happy staff means happy patients
10.8 Answer to the research question of this book based on the findings of this chapter

11 Patient-perceived quality of integrated care
11.1 Concepts and definitions of patient-perceived quality of care
11.2 H ow to assess patient-reported outcomes and quality of life
11.3 Answer to the research question of this book based on the findings of this chapter

Part 5 Paying Integrated Care

12 Behavioural economics and integrated care
12.1 Theory and definitions of behavioural economics
12.2 Horizontal integration and behavioural economics
12.3 Vertical integration and behavioural economics
12.4 Patient empowerment and behavioural economics
12.5 Answer to the research question of this book based on the findings of this chapter

13 The cappuccino model: what is it and how does it work?
13.1 A cup of cappuccino
13.2 The coffee: some existing examples of population-based payment
13.3 The milk in the cappuccino: the low fee-for-service
13.4 The cream: the innovation fee
13.5 Another type of cream: pay for performance
13.6 Conditions for the cappuccino model
13.7 Answer to the research question of this book based on the findings of this chapter

14 Payers and providers of integrated care
14.1 Robert, a purchaser of home care
14.2 Care purchasing and scarcity
14.3 Conditions for integrated care purchasing
14.4 Three risks of integrated care purchasing
14.5 Answer to the research question of this book based on the findings of this chapter

15 The personal budget and integrated care
15.1 Charles and Ann have a personal budget for Nick
15.2 The definition of a personal budget
15.3 Needs assessment, mentors and governance of a personal budget
15.4 Answer to the research question of this book based on the findings of this chapter

Part 6 Digitisation and E-Health in Integrated Care

16 Electronic Health Records, big data and integrated care
16.1 Introduction
16.2 Electronic Health Records
16.3 Big health data systems
16.4 Integration of care and digitisation in historical perspective
16.5 Answer to the research question of this book based on the findings of this chapter

17 E-health and integrated care
17.1 Good practices of e-health
17.2 Unsuccessful practices of e-health
17.3 The security of health IT systems
17.4 E-health and integrated care: a perspective for the future
17.5 Answer to the research question of this book based on the findings of this chapter

Part 7 Leadership, Innovation and Research of Integrated Care

18 Dreams and reality of leadership in integrated care
18.1 What is leadership?
18.2 Ideal leadership in integrated care systems
18.3 Nine types of organisational structure in the real world of integrated care
18.4 Answer to the research question of this book based on the findings of this chapter

19 Innovations in integrated care and change management
19.1 Designing healthcare innovations
19.2 How to disseminate successful innovations
19.3 Change management: the hardest thing in the world
19.4 Answer to the research question of this book based on the findings of this chapter

20 Methods of integrated care research
20.1 Introduction
20.2 Descriptive surveys
20.3 Exploratory research
20.4 Theory testing research
20.5 The embedded multiple case study as a third option for theory testing research
20.6 Recent developments in integrated care research
20.7 Conclusions of this chapter

Part 8 Conclusion

21 Answering the question in a few hundred words and in one table
A word of thanks
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